LBank Google Authenticator Code Issue—Unable to Reset 2FA or Verify Identity

I lost access to my Google Authenticator code for LBank, and the reset process is a complete mess! When I try to enter the backup code linked to my email, it still says it’s incorrect. I followed the support instructions, which require identity verification, but they contradict themselves! First, they ask for a photo of me holding a note saying "Delete Google" along with the date and time, but then they claim I don’t have KYC verification. Next, they demand my latest TxID/Hash, trading pairs, and wallet tokens—but they don’t even provide a clear place to submit this information! How am I supposed to reset my 2FA if I can’t even contact support properly? LBank, fix this confusing process and provide clear guidance!