I ordered 2 pots and 2 pans from Lava via Amazon, expecting high quality for the price I paid. But when the items arrived, I was extremely disappointed to find small rust spots and residue along the edges of all of them. It was like receiving used or defective cookware.
I contacted Lava’s support team, and their response was completely dismissive. They said the marks were from “production apparatus” and didn’t affect usability. That’s not an acceptable explanation for brand-new items I paid full price for. Just because it’s “usable” doesn’t mean I should settle for cookware that looks damaged out of the box.
To make matters worse, after I followed up, my messages stopped going through. It seems like they blocked me. I’ve never felt more disappointed in a brand I once admired. I will never buy another Lava product again, and I strongly do not recommend them to anyone.
I ordered the Lava brand large cast iron grill pan from Lava’s official store on Amazon. The product arrived today, and I was extremely disappointed to see that it was visibly deformed and defective right out of the box. The black coating is peeling off in multiple places — both inside and outside ...
I purchased a Lava cast iron pot about 3 months ago, trusting the brand’s reputation and paying a premium price for what I believed would be a high-quality product. Unfortunately, it didn’t live up to expectations at all. Despite only using the pot twice—and following every usage guideline carefully...
We purchased a Lava cast iron pot a while ago, choosing it specifically for its reputation for quality and health-conscious design. Cast iron cookware is both expensive and heavy, so we made this decision with trust in the Lava brand. Unfortunately, that trust has been completely broken. After only...
I never expected a company like Lava to be so unresponsive when it comes to customer satisfaction. I reached out about a serious issue I experienced with one of their products. I clearly explained the problem, even sent photos for proof, and all they offered was a replacement with the exact same mod...
Hello, I bought a Lava cast iron pot less than a month ago, and I’ve only used it twice. After the second use, I noticed white stains and blue discoloration forming inside the pot. I was shocked, especially since I trusted this brand for its quality. I did some research and tried cleaning it using ...
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