Latoken Completed Trades but USDT Never Credited to My Account

I have been experiencing a serious problem with the Latoken exchange for about one month and I have not received any help from their side. I sold CRO and LUNC on Latoken in the LUNC/USDT and similar pairs, and my orders are shown as “Filled/Completed” in the transaction details, yet I never received the corresponding USDT balance in my account. In total, I estimate that I have lost or cannot access around 880 USDT worth of funds. In addition to this, when I try to trade several other coins such as BCH, the system often shows “service unavailable” and does not allow me to complete my transactions. This situation makes the platform unusable and raises serious doubts about the reliability of the exchange. I contacted Latoken support multiple times via ticket and email, clearly explaining that my USDT from completed CRO and LUNC sales is missing and that I am facing service errors on other coins, but I have not received any response at all. The fact that my tickets are ignored while my funds are blocked makes me feel that Latoken is scamming its users. I request that my account and transaction history be urgently reviewed, that the missing USDT corresponding to my completed CRO and LUNC sales be credited to my account without any further delay, and that the “service unavailable” problems on other coins such as BCH be investigated and resolved. I also request that the relevant authorities be informed and, if necessary, an official inquiry into Latoken’s practices be initiated in order to protect users.