On August 29, my Kwai account was permanently banned without any explanation. I did not receive any notification or clarification either within the app or from customer support regarding the reason for this decision. My account is registered with the phone number 0532*****65.
After the ban, I filed an appeal through the app, but the result stated that my account would remain permanently closed. This is extremely frustrating because I have spent and invested approximately ₺5000 in payments and in-app purchases. In the past, my account had been temporarily banned, but this time Kwai directly decided on a permanent ban.
My expectation from Kwai is that my account be reinstated. I also request a detailed explanation of why my account was closed and demand that my financial and personal losses be addressed.
I use the Kwai app actively, and I am now facing a serious issue where my account has been permanently closed without any valid reason. I invested countless hours and significant effort creating content, engaging with the community, and building my account. Suddenly losing access to everything I wor...
I’ve been waiting since Saturday for the money I earned in the Kwai app to show up in my bank account, but nothing has come through. The app clearly shows that the amount is available as cash, yet I haven’t received a single ₺. It’s been days now, and there’s still no update, no notification, and no...
I am extremely frustrated with Kwai. My withdrawal process has been completely blocked, and despite reaching out multiple times to customer support, I keep receiving the same automatic responses over and over again. No one actually addresses my problem, and I am left with no clear explanation or sol...
I'm very angry that my Kwai account was stopped for good without giving me a good reason. Even though I followed all of the platform's rules, I still got a 3-day violation warning, and soon after, my account was deleted for good. I don't see why Kwai would do something like this; it seems completely...
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