Kıyafet Sepeti Refund Not Received After 15 Business Days
I purchased various dresses and formal gowns from a company called Kıyafet Sepeti. However, some of the items could not be supplied, while others were delivered incomplete. As a result, I requested refunds for three separate orders on August 21, August 24, and August 26, 2026. In my WhatsApp conversations with the company’s official account, my refund requests were approved, and I was explicitly informed that the total amount I had paid, approximately $1,428, would be refunded to my card within 15 business days.
Even though the stated 15-business-day period has expired, no refund has been credited to my card, and I have repeatedly been given excuses and delays instead of a solution. Although I have been messaging the company through WhatsApp for the past three days, I am no longer receiving any response at all, and my messages are being ignored.
I demand that the total amount of approximately $1,428 for the orders whose refunds were approved be refunded to my card immediately. Since I have received no response and the promised refunds have not been processed, I have initiated a payment dispute through my bank, and I would like to state that I will also pursue legal action if necessary.
