Kıyafet Sepeti Delays Refund for More Than a Month

I placed an order for a formal dress from the Kıyafet Sepeti website on August 19. Although the website stated that orders would be delivered within 1–4 days, my dress was not even shipped for an entire week. When I contacted the company to ask about the delay, I was told that the dress would be coming from production.

I paid approximately $143 for the order, and due to the delays I experienced, I requested a refund on August 24. However, more than a month has passed, and the money still has not been refunded to my credit card. When I contacted the company again last Friday, I was told that the payment would be credited to my account that same day, but once again, no payment was made.

I am experiencing significant inconvenience because the delivery commitments made by the company were not fulfilled and the refund process has been unnecessarily prolonged. I request that the approximately $143 I paid be refunded to my credit card immediately, without any further delay, and that I be provided with clear and detailed information regarding the status of my refund.