Kiwi.com Has Not Refunded My Turkish Airlines Ticket After 32 Days
I purchased a ticket through Kiwi.com for Turkish Airlines flight TK325 from Ashgabat to Istanbul, scheduled for September 30. I canceled this ticket, which cost approximately $490, on September 6. Despite 32 days having passed since the cancellation, I have still not received any refund.
When I contacted Turkish Airlines, I was told that the refund had been sent to Kiwi.com on September 21. However, Kiwi.com continues to tell me that the money has not been paid to me and that the refund has not been processed. I have contacted Kiwi.com's live support several times, but all I have received are the usual evasive responses telling me to wait because the process is taking longer than expected. Being unable to recover my money from Kiwi.com despite the airline confirming that the refund has been issued has caused me significant financial and emotional distress.
I demand that Kiwi.com immediately transfer the refund it reportedly received from Turkish Airlines to my account and resolve the inconvenience I have experienced. I also request a clear, written explanation of the refund process and the reasons for this excessive delay.
I still haven't received the ticket fee of 27,000 TL that Turkish Airlines said it refunded; I've contacted Kiwi.com repeatedly but only got responses telling me to wait and stalling. So far there has been no progress, and I rate their approach as 0/0.
