Keeto won't scan barcodes; how can I get products recognized?

First, make sure Keeto has camera permission and that you're scanning with a stable internet connection, since new barcode lookups require online access while only previously scanned products are available offline.

Also clean the camera lens and keep the barcode fully visible in good lighting.

If the barcode still isn't recognized, the product may not yet exist in Keeto's nutrition database rather than the scanner being broken.

Try searching the product by name, enter it manually if needed, and contact Keeto support with the barcode number so the product can be added or the issue investigated.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.