If Keeto Premium charged you unexpectedly,
Review your subscription first;
• Check:
– Your App Store or Google Play subscriptions
– Whether a free trial converted into a paid plan
– Your billing history and payment receipts
– The account linked to your Keeto subscription
• Confirm:
– The subscription is still active
– Auto-renewal is enabled or disabled as expected
– You're signed into the correct account
– There are no duplicate subscriptions
Gather evidence;
• Save screenshots showing:
– The unexpected charge
– Your active subscription details
– Billing history or receipt
– Subscription renewal settings
• Keep:
– Transaction ID
– Payment receipt
– Charge date and amount
– Previous support conversations
Contact Keeto support;
• Request:
– Verification of the charge
– Cancellation of your subscription if desired
– A refund review if the charge was unexpected
– An explanation of why the payment was processed
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
