Transfer Missing from JazzCash - Urgent Refund Request

On 19-09-2026, I made a transfer of 14,746.42 from my D360 account/IBAN number PK11JCMA2604923475508*** to my JazzCash wallet number 03475508***. According to the D360 transaction receipt, the transfer was completed successfully, but even after 24 hours the money has still not been received in my JazzCash wallet. This situation has left a large amount of money stuck between the two platforms and I cannot use my funds. I am worried about the safety of this transaction and I need a clear explanation of what went wrong and where my money is at the moment. I request that my payment either be immediately credited to my JazzCash wallet or, if that is not possible, be reversed and returned to my D360 account PK11JCMA2604923475508*** without any deductions. I also kindly ask for written confirmation once the issue is resolved.