Please Resolve This Issue

I have an account on the Ipsos i-Say website where I have accumulated 1274 points. For the past two months, when I try to redeem my points, the site shows a “redeem now” option but there is no link or button to click, so I cannot complete the redemption process. Because of this technical problem, I have been unable to use my 1274 points for a long time. I have contacted your support team three times about this issue but have not received any reply so far, which is very disappointing. I request that my 1274 points be redeemed manually or that a solution be provided so I can use them without further delay, and that I am given a clear response about my situation.