I was charged by imo without using any paid service, why did this happen?

If you were charged by IMO without using any paid service,

Check the transaction details;

• Look at your bank statement
• Identify:
– Merchant name (IMO / Google Play / App Store)
– Date and amount
– Subscription or one-time payment

Charges often come through app stores, not directly from IMO.

Understand common reasons;

• Accidental subscription (IMO Premium or similar)
• Free trial ended and auto-renewed
• In-app purchase triggered by mistake
• Linked card charged via Google Play / Apple

These are the most frequent causes.

Check your subscriptions;

• Google Play → Payments & Subscriptions
• App Store → Subscriptions

Cancel anything active immediately.

Request a refund;

• Through Google Play / Apple (fastest way)
• Select: “Unauthorized purchase” or “Didn’t intend to buy”

Most refunds are handled by the store, not IMO.

Secure your account;

• Remove saved payment methods
• Enable purchase verification (password/biometric)

Prevents future unwanted charges.

Contact support;

• Message IMO support
• Include:
– Transaction ID
– Amount
– Screenshot

Ask for clarification and refund.

If you don’t get a response or refund is denied;

Share your case on Xolvie so others are aware and the company is prompted to act.