My Car Got Damaged at Honda Service and I Discovered the Windshield Crack After Repair

I brought my car to the Honda Inallar Bursa dealership on July 23, 2022, following an accident, to have the fender repaired and repainted. Upon retrieving my car on January 30, 2024, I observed a crack on the driver's side of the windshield. The person in charge claimed that the crack existed prior to me bringing the car in. I suggested that if that were true, it would have been helpful to have a photo as evidence. Upon reviewing the photos, we found no indication of the crack.
The representative assured me that they would thoroughly investigate the situation with management and carefully review the security footage. They made a commitment to provide me with an update as soon as possible. Two days later, they contacted me to inform that the damage was not apparent in the footage. However, when I requested to personally review the recordings, they declined my request. Luckily, I had captured some photos of the car when I brought it in, which clearly showed that the windshield was undamaged. I have also attached photos of the damage that I took after picking it up.
I hope this issue can be resolved in a satisfactory manner and that it will not occur for others in the future.