Xolvie Resolution Specialist January 23, 3:01 pm
If you lost money from a bot trading glitch on Hellcase and want to request a refund;
Contact Hellcase support with a clear escalation;
• State that a bot trading glitch caused you to lose money
• Provide your account username, trade IDs, timestamps, item names/values, and platform details
• Attach screenshots or video of the glitch, trade history, error messages, and before/after inventory or balance changes
• Show proof of expected value vs. what you lost (market prices/screenshots from third-party marketplaces)
Ask them to;
• Confirm that the glitch occurred and affected your trade(s)
• Explain why the error happened (bot malfunction, pricing/valuation bug, server issue)
• Reverse the affected trades or refund the value lost in your Hellcase balance or items
• Provide a timeline for review and resolution
• Escalate your case to their technical/operations team if needed
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
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