Hay Day Diamonds and Coins Not Credited After Payment

On September 15, 2026, at around 11:00 AM, I purchased a special offer in Hay Day through Google Play for $1. The package included 225 Diamonds and 7,500 coins and was offered to me for a discounted price. I paid with my Garanti Bank card, and although the $1 charge clearly appears in my bank transaction history, neither the Diamonds nor the coins were credited to my game account.

Even though the payment was successfully processed, the package I purchased was never added to my account, and I did not receive any notification or confirmation message. So far, I have not opened a separate support request through in-game support or Google Play.

I request that the package I paid for be credited to my Hay Day account as soon as possible or, if that is not possible, that the $1 payment be refunded to my card.