Hardee’s Order Delayed Over 2 Hours – Compensation Request

Today between 8:00 pm and 10:30 pm I placed an order from Hardee’s Maadi through the call center, order number 169525707. During this period I had to call the call center three times to follow up on the order, yet it was still not delivered within a reasonable time. After more than two hours of waiting, the delivery person arrived around 10:30 pm, and due to the excessive delay I refused to receive the order. I also filed a complaint through the call center with Mr. Medhat I***, who introduced himself as an Americana coordinator/complaint officer, but nothing effective was done and my complaint was not resolved. I am very disappointed with this level of service and the lack of proper handling of my complaint. I request appropriate compensation from Hardees/Americana for the long delay, inconvenience, and poor customer service I experienced.