First confirm that the phone is switched on, has an internet connection, and has location services enabled with precise-location permission granted.
For accurate coordinates, the phone generally needs to share its location with you through an authorized tracking service; a phone number alone cannot guarantee access to its live GPS position.
If you have permission to locate the device, use the built-in service: Google Find Hub for Android or Apple Find My for iPhone, and refresh the location when the phone has connectivity.
GPS accuracy can worsen indoors or near tall buildings, so try again outdoors and check the reported accuracy radius.
IGps Locater still fails, join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.
