Deposit Missing Despite Successful Payment

On 18/06/2026, I deposited an amount of ₹15,000 into my wallet on the Goa game platform, but the money has still not been credited to my game account. The amount has been debited from my side, and I also have payment proof and reference details confirming that the transaction was successfully completed. My Goa game ID is 9044***. I contacted your customer support team about this issue, but I was told that the money was not received on your end, even though it has been deducted from my account. This situation is causing me financial inconvenience and preventing me from using the platform properly. I request that my transaction be investigated urgently, the ₹15,000 be credited to my Goa game wallet or refunded to my original payment source, and that I be informed in writing of the result of this review as soon as possible.