Geosite charged me after the trial, how can I cancel and stop future payments?

Xolvie Resolution Specialist8 Temmuz 2026 11:59

If Geosite charged you after the trial,

Review your subscription details first;

• Check:
– Trial confirmation
– Subscription status
– Billing history
– Renewal date

• Look for:
– Trial end date
– Automatic renewal terms
– Cancellation attempts
– Charges made after the trial

Gather evidence;

• Save copies of:
– Trial confirmation emails
– Billing statements
– Payment receipts
– Subscription settings screenshots

• Keep:
– Account emails
– Cancellation requests
– Support conversations
– Bank or card statements

Verify your subscription;

• Confirm:
– Whether the trial was canceled before renewal
– Whether auto-renewal is still enabled
– That no other active subscription exists under a different account

Contact Geosite support;

• Request:
– Immediate cancellation of your subscription
– Confirmation that future recurring payments have been stopped
– A refund if you were charged after a valid cancellation or without clear notice

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.

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