If Geosite charged you after the trial,
Review your subscription details first;
• Check:
– Trial confirmation
– Subscription status
– Billing history
– Renewal date
• Look for:
– Trial end date
– Automatic renewal terms
– Cancellation attempts
– Charges made after the trial
Gather evidence;
• Save copies of:
– Trial confirmation emails
– Billing statements
– Payment receipts
– Subscription settings screenshots
• Keep:
– Account emails
– Cancellation requests
– Support conversations
– Bank or card statements
Verify your subscription;
• Confirm:
– Whether the trial was canceled before renewal
– Whether auto-renewal is still enabled
– That no other active subscription exists under a different account
Contact Geosite support;
• Request:
– Immediate cancellation of your subscription
– Confirmation that future recurring payments have been stopped
– A refund if you were charged after a valid cancellation or without clear notice
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
