Significant Loss on Gala5s Trade via Gate.io — Requesting Immediate Resolution

I purchased Gala5s on the Gate.io app at 0.008856, but its value has now dropped to 0.000256. Instead of increasing my investment, the trade has resulted in a significant loss. I initiated a short position, expecting gains, but this dramatic decline is unacceptable. This situation involves thousands of dollars, and I urgently need a resolution to prevent further losses if the price rises again.

I request Gate.io to investigate this issue promptly and provide a clear explanation and solution. The lack of timely action could lead to further financial harm. Please address this matter urgently to ensure fair trading practices and restore confidence in your platform.