I have been a Gate.io member for a long time, but after my phone was factory-reset I can no longer sign back in. The moment I open the Gate.io mobile app it flashes “We don’t support your region,” even though I was logging in just yesterday from the exact same location. To regain access I need the SMS or e-mail verification code, yet the app simply refuses to send one—no text, no e-mail, nothing. I am stuck on the login screen watching my own assets sit beyond reach.
I have double-checked my phone number, confirmed my e-mail, and even tried reinstalling the application, all with zero success. The problem is clearly on Gate.io’s side, not mine. Locking customers out because of a mysterious regional block and then failing to provide the required 2FA code is unacceptable.
Gate.io, restore my account access immediately. Send the verification code, remove the erroneous region restriction, and ensure your app does not randomly lock paying users out in the future. My funds depend on it, and I expect a prompt, concrete solution—not vague apologies.
I am locked out of my Gate.io account because I no longer have my Google Authenticator codes. I never made a backup, and now the app reset itself, wiping the 2FA entry completely. Even though I can still enter my e-mail address, phone number, and the correct password, Gate.io keeps demanding the mis...
I’m using the Gate.io exchange, and I’ve run into a serious problem. My phone broke, and unfortunately, I hadn’t backed up my Google Authenticator codes. As a result, I can no longer access my Gate.io account because the Authenticator is still active and I can't generate the 2FA code. Even though I...
I'm currently locked out of my Gate.io account because my phone was damaged and I lost access to my Authenticator app, which I used for two-factor authentication. I can no longer retrieve the code and therefore cannot log into my account, even though I still have access to my email and all other cre...
I recently changed my phone number, and now I’m unable to access my Gate.io account. When I try to log in or update my number, the verification code is sent to my old phone, which I no longer have access to. As a result, I’m completely locked out of the app. I followed all the steps provided by Gat...
I’m unable to access the Gate.io app on my phone at all. When I tap the app icon, it briefly tries to open but immediately crashes and sends me back to the home screen. I’ve already deleted and reinstalled the app, but the issue still persists—nothing has changed. There’s no phone number or live su...
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