Free Fire Solo Mode Stuck on Countdown Timer

I am having a technical problem in Free Fire with my account UID 2065558756. When I try to play solo mode, the game does not start. The timer stays around 25 minutes and just keeps counting down, and the solo match never begins. I am requesting that you check and fix this issue on my account so that solo games can start normally again. If possible, I also kindly ask you to review any loss or inconvenience caused and consider suitable compensation.