I borrowed money from Garanti Bank. They are unwilling to cancel the insurance associated with the loan. Even though there was a cancellation option in the policies, they dismissed my request, stating "we are unable to cancel it." I wasted 10 minutes of my precious time on the phone with customer service, only to be left frustrated and empty-handed. I kindly request the prompt cancellation of the policy in question.
On Monday, May 19, I took out a loan from Garanti BBVA, and along with it, life insurance policy number 5571**79 was issued. Later, I found out that life insurance is not mandatory and that I have the right to cancel it. After doing some research and consulting others in a similar situation, I reali...
On June 30, 2025, I applied for a ₺150,000 personal loan at the Garanti BBVA branch in Karataş, Şahinbey, Gaziantep. The loan was approved on the same day. However, ₺862.20 was deducted as an allocation fee, and ₺9,247.20 was deducted under the name of a life insurance policy. Bank representatives i...
I registered for Garanti Bank's 0% interest loan offer using their mobile app. I was informed that I had to stop by a branch to confirm my income documents. So, I went to the branch and they told me that my loan application with 0% interest on the mobile app got canceled. Seems like the mobile app m...
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
Being a dedicated customer of Garanti Bank for almost ten years, I have always had complete trust in their services. Lately, I received a credit card. I have been using this bank's credit card for years and have never had to pay any annual fees. Surprisingly, following the switch of my salary accoun...
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