I bought a G2A key that stopped working after activation, what should I do now?

If your G2A key stopped working after activation,

Act quickly and document everything;

• Do not attempt multiple fixes:
– Avoid reusing or modifying the key
– This helps keep your case clean

• Gather proof:
– Screenshot of the error (revoked / invalid / no longer working)
– Order ID + product listing
– Proof it worked initially (if possible)

• Important:
– This strengthens your claim significantly

Contact the seller via G2A;

• Go to:
– G2A → My Purchases → “Contact Seller”

• Write:
– “The key I purchased worked initially but is now revoked/invalid. I request a replacement or refund.”

Escalate to G2A;

• If seller refuses or ignores:
– Click “Escalate to G2A Support”
– Upload all evidence

If the issue continues, raising it publicly on Xolvie can often trigger a faster response.