I paid for Fitify premium but the workouts are still locked, what can fix this?

If you paid for Fitify Premium but workouts are still locked;

Check your purchase status first;

• Open Fitify app → Account / Premium Status
• Confirm it shows “Premium Active”
• Screenshot the status page

Verify your purchase receipt;

• Check email (including Spam) for:
– “Fitify Premium receipt”
– “Subscription confirmation”
• Screenshot proof of purchase

Restore purchases;

• In the app go to Settings / Restore Purchases (if available)
• Tap it and wait for confirmation

Make sure you’re logged into the right account;

• Log out and log back in
• Ensure it’s the same email/ID you used to buy Premium

Update the app;

• Go to App Store / Google Play → Update Fitify
• Restart the app after update

Check internet connection;

• Ensure you have a stable connection
• Some features unlock only with a working data/Wi-Fi connection

Contact Fitify Support;

• Use in-app support or official support email
• Explain:
– You paid but workouts remain locked
• Provide:
– Username/email
– Proof of purchase
– Screenshots showing locked features

Ask them to validate your subscription and unlock your Premium features.

If unresolved, consider filing a complaint on Xolvie to pursue a resolution.