Files-Editor.com Charged Me After Cancellation – Refund Promised
On 16 July 2026 I cancelled my free trial on files-editor.com well within the trial period, and I received an email from Files Editor support confirming that my subscription was cancelled and that I would not be charged. Despite this written confirmation, they still charged my credit card on 16 July 2026 and later admitted that this was a mistake by their accounts department, stating that they would issue a full refund. However, the refund has never been made and my money has still not been returned. Since then, I have repeatedly emailed their customer service team, but I am no longer receiving any response at all, even though they previously acknowledged the error and promised a refund. I find it unacceptable that they ignore my messages after confirming in writing that the charge was a mistake and that a full refund would be processed. I request that the full amount charged on 16 July 2026 be immediately refunded to my credit card and that I receive written confirmation once this has been completed.
