Brand Overview: Farmaciasdirect
Farmaciasdirect is an established Spanish online pharmacy and parapharmacy retailer based in Seville, Spain. Founded in 2014 by pharmacist Antonio Campos Garrido, the brand operates through Think Pharma Tank S.L. and Campos Garrido C.B. to deliver over-the-counter medications, health supplements, personal care goods, and parapharmacy items to consumers across Spain and wider Europe.
Contact Info
Customer Support Email: [email protected]
Phone Number: +34 854 79 12 71 (Alternative line: +34 954 51 47 44)
Customer Service Hours: Monday to Friday from 9:00 AM to 2:00 PM
Industry and Operations
Farmaciasdirect operates in the digital health, pharmaceutical, and e-commerce retail sectors. It provides an online storefront backed by registered pharmacists, allowing customers to purchase health and wellness products online for home delivery.
- Non-Prescription Medicines: Authorized over-the-counter pharmaceuticals for common ailments.
- Dermocosmetics and Skincare: Clinical skincare, anti-aging solutions, and sun protection.
- Personal Care and Hygiene: Bath essentials, oral hygiene, and hair care products.
- Nutrition and Dietary Supplements: Vitamins, dietary aids, and sports nutrition.
- Baby, Maternal, and Veterinary Supplies: Infant nutrition, baby care essentials, and pet medications.
- Pharmaceutical Guidance: Remote customer assistance and consultation by qualified professionals.
User Sentiment
Customer feedback indicates that while many shoppers appreciate the wide catalog and competitive pricing, significant friction occurs regarding fulfillment logistics, parcel handling, and support responsiveness.
- Shipping Delays: Many buyers report orders taking considerably longer than the standard 24 to 72 hours, particularly during high-demand campaigns or international shipments.
- Damaged Packaging: A frequent complaint involves flimsy or poorly secured boxes that arrive ripped, opened, or with damaged internal products.
- Missing or Incorrect Items: Customers report instances where certain products are omitted from packages or substituted without clear advance notice.
- Customer Service Availability: Users express frustration over delayed email replies and difficulty reaching representatives by phone during limited support hours.
- Refund and Return Delays: Shoppers highlight slow processing times for refunds and strict windows for reporting broken or wrong merchandise.
Share Your Experience
If you have experienced issues with orders, deliveries, or customer service at Farmaciasdirect, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help other consumers stay informed.