Wrong Transaction To Someone Else
I am writing regarding a wrong payment I made today morning using my FamCard on the FamPay app. By mistake, I sent money to a person named Mr. Bikash D*** instead of the correct recipient. The total amount I am concerned about is 149 rupees. I have attached a screenshot of the transaction history from the app, which clearly shows the payments made to Mr. Bikash D*** through FamApp. After noticing the error, I contacted FamPay customer support and was told to contact you, so I am now raising this formal complaint. I request that this wrong transfer of 149 rupees made today morning to Mr. Bikash D*** be urgently reversed and the amount credited back to my FamPay account. If possible, I also want you to review and, if needed, block or restrict further transfers to this wrong recipient to avoid any such mistake in the future. I kindly ask you to investigate this issue and inform me of the resolution as soon as possible.
