FamPay Verification Failed After Changing My Mobile Number

I live in Himachal Pradesh and I am facing a problem with my FamPay account and mobile number. Earlier I had created a FamPay account using my old mobile number, but that SIM and number are now permanently closed. Now I want to use FamPay only with my new mobile number. I have already updated my Aadhaar and linked my new mobile number with Aadhaar. However, when I try to sign up on the FamPay app with my new number, the app shows “verification is failed” and does not allow me to complete the process. I called FamPay customer support and they informed me that my KYC is not done, but they did not provide a clear solution about how to complete KYC or how to close or remove my old account that is linked to the closed number. Because of this problem, I have not been able to use FamPay since around 15 January 2026, and I urgently need an online payment app for my daily needs. I kindly request you to please delete or deactivate my FamPay account that is linked to my old, closed mobile number and help me create and verify a new FamPay account with my current mobile number, or otherwise provide a clear and workable solution so I can use FamPay again.