FamPay Aadhar Verification Failed

I am using the FamPay app with the mobile number 9100145*** and I have been facing an Aadhaar verification issue for about two weeks. My OTP verification was successfully completed, but whenever I try to finish Aadhaar verification in the app I receive the message: “Your Aadhaar verification failed (You've exhausted all verification attempts. We'll notify you when you can try again).” Because of this problem I am unable to complete my KYC and cannot properly use my FamPay account. I contacted FamPay customer support about this issue yesterday, but I have not received any response yet and there has been no update in the app. Being stuck in this situation for days is causing serious inconvenience, as I am unable to use the services I signed up for. I kindly request that my Aadhaar verification attempts be reset for my FamPay account or that my KYC be verified manually, so that my account can be fully activated and I can continue using the app without further problems.