FamPay Stuck Payment

I am writing regarding a failed payment made through the Mera app which has still not been completed or refunded. On 7 October at around 6:30 pm, I sent a payment of ₹1,800 to Rishi R***. The app shows the transaction with ID FMPIB6745187513 dated 7 October 2026, but the money has neither reached Rishi R*** nor come back to my account. It has now been around 48 hours and the amount is stuck. I have tried to reach customer support and sent messages, but so far I have not received any helpful reply or solution. My money is simply neither with me nor with the receiver. I request that this issue be checked urgently and that the ₹1,800 be refunded to my account as soon as possible, along with clear information on why this payment is pending for so long.