FamPay ₹172 Debited Despite Failed Payment to Shadowfax

I made a payment of 172 ₹ today through the FamPay app, but although the transaction failed, the amount was debited from my account. The payment screen clearly shows that the transaction to Shadowfax Technologies Limited failed with the message “Payment failed at receiver's bank” yet the money was still taken from my balance. I have tried to resolve this through FamPay, but I am not getting any response from customer support. I am very uncomfortable with the situation because my money has been blocked even though the payment did not go through. I request that the debited amount of 172 ₹ be checked urgently and refunded to my FamPay/bank account as soon as possible, and that I be informed in writing about the result of this issue.