On August 30, 2025, I downloaded the FaceApp application on my iPhone 11 and activated the 7-day free trial. On September 2, 2025, I canceled the subscription before the trial period ended. However, despite canceling in time, a 1-year Pro subscription was automatically created without my consent, and a charge of ₺1,000 was added to my account.
I did not authorize or complete this payment, yet because of this pending charge, my App Store account has been restricted. Currently, I am unable to download new apps or update existing ones on my device.
When I contacted App Store customer support, they told me to reach out to the developer directly for resolution. This is the first time I have ever experienced such an issue, and I am facing an unfair restriction on my account despite canceling properly.
I am requesting that my App Store account be restored to normal usage immediately and that this unauthorized subscription charge of ₺1,000 be removed. Customers should not be penalized for canceling a free trial on time, and I expect my case to be resolved quickly.
On September 25, 2025, I experienced a serious billing issue with the FaceApp Pro subscription on my iPhone 13. I had activated a free trial, and before the trial period expired, I canceled the subscription directly through the App Store. Despite canceling in time, my account was still charged ₺1,00...
On September 21, 2025, after the end of my FaceApp Pro trial period, my subscription was automatically renewed without my consent, and ₺1000 was charged to my account. I received no prior notification, warning, or confirmation request regarding this renewal. I was completely unaware of this charge u...
Hello. On February 26, 2025, I downloaded the FaceApp application and activated the 7-day free trial. I only used it for a few hours on the first day, then immediately canceled the subscription the very same day. Despite this, I was charged ₺1000 for a 12-month premium subscription. I contacted cus...
On the night of October 6, 2025, I purchased an annual FaceApp Premium subscription through my iPhone (iOS) device. I bought it just to try the app, and I immediately canceled the subscription—both through the App Store and directly within the app. Despite this, a charge of ₺1,000 was billed to my T...
I was shocked to find that FaceApp charged me ₺1000 for a one-year Pro subscription I never approved. I did not confirm any purchase, nor did I authorize this charge in any way. Yet, the full subscription fee was deducted from my account without my consent. This is completely unacceptable. I never ...
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