Educly Refund Not Paid After Subscription Cancellation

I purchased a subscription from EDUCLY and requested a refund on September 13, 2026 because I did not use any of their services. The amount paid was 13.90 USD. EDUCLY customer support initially informed me that the refund would be processed. Later, they offered only a 60% refund and I accepted this offer. However, after I agreed, they stopped responding regarding the refund and I only receive automated email replies. In their emails, they keep repeating that the subscription cannot be canceled and that this is stated in their terms, even though I had already requested cancellation and refund in time and did not benefit from the service. Although my subscription was cancelled, my refund request is being ignored and no payment has been made to me. I request that EDUCLY immediately pays at least the previously agreed 60% refund, or preferably the full refund of 13.90 USD, since I did not use the service at all. I expect a clear response and resolution as soon as possible.