I purchased a ticket through the eDreams app for a flight from Istanbul to Medina on March 20. During the purchase process, I paid an additional fee for the “flexible change” option, which allowed changes to the route, date, country, and even the passenger, and I intentionally selected this option knowing it would provide flexibility.
Now I want to use this flexible change option to change my Istanbul–Medina flight to an Istanbul–Baku flight. However, for about two weeks, I have been unable to reach customer service through the app or any other channel. I only receive the same automated bot messages, cannot connect to a real customer representative, and no response has been provided to my request.
My flight date is approaching, and the ticket will expire before I can use the flexible change option I paid for. It is unacceptable that a service I paid extra for is not being provided and that no assistance is offered.
I request that eDreams process the change for my ticket, which is registered under airline reference number Y66Y6S and reservation reference number 24527572630, according to the flexible change conditions I purchased, and change my Istanbul–Medina flight to an Istanbul–Baku flight without additional fees, or at least with a reasonable fare difference consistent with the terms offered. I also request an urgent response regarding this matter.
I purchased a Flyadeal flight ticket from Istanbul to Medina for 20 March via the eDreams application and additionally paid for the “Flexible Change” option, which clearly states that changes to destination, date, country and passenger details are allowed. I chose this option deliberately to secure ...
I purchased a flight ticket through eDreams for travel on October 17, 2024 (SAW-CGN) and return on October 29, 2024 (CGN-SAW), with a flexible dates guarantee. However, despite this flexibility, they are refusing to change my flight dates and are demanding additional fees. To make matters worse, the...
I booked a Bangladesh to Istanbul flight through eDreams online. One week after confirmation, the airline (Jazeera Airways) canceled the flight and informed me that the refund would be processed through eDreams. However, three days have passed, and I haven’t received any communication from eDreams....
I booked a Batik Air Malaysia flight from Bali to Kuala Lumpur through EDreams and paid for the Flex option, which was supposed to allow free changes to my ticket. However, when I tried to modify my booking, the EDreams app failed multiple times, constantly asking me to wait without processing the r...
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