EA Sports FIFA Mobile Cannot Support Multiplayer for Almost a Year

I have been facing a frustrating problem in FIFA Mobile where I am unable to play matches with my friend. Despite my friend being active in the game, they do not appear as available for a match, and this issue has persisted for nearly a year. It is disheartening to be unable to enjoy the game with my friends. Both my friend and I are playing the latest version of the game, and we have confirmed that there are no issues with our devices. We strongly believe that the problem does not originate from our end. We have reached out to the support desk, providing a detailed explanation of the issue, but we have not received a response or a solution. I urgently seek support and a resolution to this matter. It is crucial that the issue is addressed promptly so that we can once again enjoy playing matches with our friends. Thank you for your assistance.