I bought the Dyson Gen5 Detect (purple) a year ago. However, the small wheels on the side of the digital motorbar head, especially on the left side, kept coming off. I called customer service, and since it was under warranty, they replaced the head, serviced it, and sent it back. But a few months later, the same wheel (left side) on the new head came off. I called customer service again, as it was still under warranty. Their response was: the warranty only covers one replacement. They said I’d have to buy a new head myself, at a cost of around ₺4000. Naturally, I objected, but they insisted it was the policy. After doing some research, I discovered this wheel issue is a common problem with this series. I don’t understand why it’s not covered under warranty if it’s a recurring problem. Previously, after the first issue with the wheel, they even sent me the head for the Prussian blue model, which I returned. Had I known they wouldn’t replace it again, I would never have sent it back. In short, to anyone wanting to buy a Dyson like I did, I strongly advise against it.
I bought a Dyson Gen5detect vacuum cleaner, and just one month after purchase, the cover next to the carpet head fell off. I contacted support and waited six months for a replacement, but when it finally arrived, it was the wrong color. I returned it, waited three more months, and then received the ...
I bought the Dyson Gen5 vacuum thinking I was investing in a high-quality, long-lasting product. However, it’s been a frustrating experience. Not long after purchase, one of the wheels on the brush head broke. I appreciated that the service team sent a replacement brush for free—good customer servic...
I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived. I’ve repeatedly requested either the replaceme...
I am a Dyson Gen5 user, and I am extremely disappointed with the product and Dyson’s customer service. The foam parts around the headpiece have started deteriorating, causing air leaks and reduced suction power. Despite this clear defect, customer service dismissed my concerns, claiming that the foa...
I purchased a Dyson Gen5Detect (Serial No: Z5T-EU-SKA2755A) directly from Dyson’s official website. Unfortunately, the wheels on the carpet cleaning head broke, rendering it unusable. When I contacted Dyson customer service, they assured me via video call that this was a manufacturing defect and tha...
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