The Dundle voucher was issued for the wrong region — how can I exchange it without losing money?

If the Dundle voucher was issued for the wrong region and you want to exchange it without losing money:

• Gather evidence: order number, voucher type, region purchased vs. region received, and screenshots of the redemption error
• Check whether the voucher has been redeemed; if already used, exchanges are usually more difficult
• Do not attempt to redeem it repeatedly and do not share the full code — only the last few characters
• Save the product page showing the region clearly stated at the time of purchase

Ask them to:

• Confirm in writing that the delivered region does not match the one purchased
• Issue a replacement for the correct region or offer a 1:1 exchange
• Specify what validation they need (error screenshot, platform account, country)
• Assign a case number and provide a clear resolution deadline
• Keep the case open until the new voucher works properly

If the issue persists:

• Follow up with evidence and reference your case number
• Request internal escalation due to delivery of an incorrect digital product
• Keep a chronological record to support your exchange or refund

If you’ve found another way to handle this, feel free to share it. It could make a real difference for someone else.