DramaShorts Cancellation Of My Subscription

I have a paid subscription with Shortwave, which was last renewed about one month ago. Before this renewal, I used the “Contact us” option and clearly requested that my subscription be cancelled. Despite this, my subscription was renewed automatically and the cancellation request was not processed. I also did not receive any response or information from Shortwave after my message. I request that my Shortwave paid subscription be cancelled immediately without any further renewals or charges.