If DraftKings's customer service hasn't responded, you might want to use their live chat tool to get help right away. To get to this, go to the DraftKings Help Centre and click on the chat icon in the bottom right spot.
You can also send them an email at [email protected] with full details about your problem. Make sure to include information about your account and a clear description of the problem so that you can get an answer faster.
For users in the United States who want to use a sportsbook or casino, they can also use the chatbot in their Help Centre to ask for a callback. This gives you the chance to talk to a support person personally.
If these don't work, you might want to file a report on Xolvie.
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DraftKings App Update Keeps Logging Me Out and Won’t Verify My Location
Originally my go-to, Draft Kings has been one issue after another since the most recent app upgrade. Either hit or miss when logging in; when I do get in, I nearly always log off within minutes. I thus find myself unable to make any bets at all since the app also fails to confirm my location, even t...