I was charged unexpectedly by Doublelist after canceling, what can I do now?

If you were charged by Doublelist after canceling your subscription,

• Stop further charges immediately;

– Log in → Account → Confirm subscription is fully canceled
– Remove saved payment method
– Contact your bank to block future recurring payments

• Important:
– Some users report being charged again even after canceling, likely due to billing errors or system issues

Check transaction details;

• Verify:
– Cancellation date vs. charge date
– Whether it was a renewal or duplicate charge
– If multiple charges occurred

Gather evidence;

• Collect:
– Bank/card statements
– Cancellation confirmation (email or screenshot)
– Subscription status

• Request a refund

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.