Domestika promised a certificate upon completion, but I can’t find it — how can I handle this situation?

When a user completes a course on Domestika and cannot find the promised certificate, it’s important to first verify a few basic steps.

Certificates are only available if the course has been 100% completed, which includes watching all the videos.

Also, only courses purchased individually or through Domestika Plus include certificates — free courses do not.

To address this issue, it is recommended to:
Log in through the web version (not the app) and check the “My Courses” section.

Open the specific course and look for the “Download Certificate” button.

Make sure you’ve watched all the content to the end.

If the certificate still doesn’t appear, contact support using the help form on Domestika.org.

Your voice matters. If the problem persists, share your experience and consider submitting a complaint on Xolvie to make a difference.