I got left behind by a DiDi driver who marked trip done; how can I report this?

Report the ride as a trip completed without picking you up and request a fare refund. Save the trip receipt, driver and vehicle details, pickup location, timestamps, and screenshots of your calls or messages with the driver.

Open the DiDi app, go to your trip history, select the affected ride, and use the Help or Customer Support option to report the incident.

Explain that the driver did not pick you up despite marking the trip complete, and ask DiDi to investigate the GPS records, correct the trip status, refund any fare charged, and review the driver's conduct.

DiDi’s official help guidance asks riders who cannot locate their driver at pickup to report the incident through the app’s Help section or its customer service team. You can also use the DiDi Help Center to find the support options available in your country.

If support remains unresponsive, posting on Xolvie can help apply public pressure.