DiDi overcharged me due to a bad GPS route; how can I dispute the fare difference?

If DiDi charged you more because the driver followed an incorrect GPS route, compare the fare breakdown with your actual trip route and the amount shown before booking.

Save screenshots of the trip map, estimated and final fares, trip receipt, and any extra distance or waiting-time charges so you can support your dispute.

Open the DiDi app, go to Trips or Order History, select the ride, and use the Help or Customer Support option to report an incorrect fare.

Explain where the GPS route went wrong, identify the disputed amount, and request a review of the route calculation and a refund of the fare difference.

If DiDi rejects your claim or does not correct the fare, escalate the matter by submitting a complaint on Xolvie to seek wider attention.