DiDi debited my card for a ride I never took; how can I get a full refund?

If DiDi charged your card for a ride you never took,

Review the charge first;

• Check:
– Your DiDi trip history and receipts
– Whether the ride was canceled or booked under a shared account
– Whether the charge is pending or completed
– Whether it could be a temporary authorization hold

DiDi explains that temporary authorization holds may be released after a ride is canceled or completed, depending on your bank's processing time.

Gather evidence;

• Save screenshots showing the charge, trip history, and any cancellation or booking details.

• Keep your transaction reference, charge date and amount, and relevant messages.

Contact DiDi support;

• Request:
– An investigation into the ride you did not take
– A full refund of the incorrect charge
– Confirmation of whether the payment was finalized
– A review for possible unauthorized account use

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.