DiDi banned my passenger account without reason; how can I restore my access?

If DiDi banned your passenger account without explanation,

Review the account restriction first;

• Check:
– Whether you received a ban notification or warning
– Whether identity verification or security checks are pending
– Whether you can still access your registered email or phone number
– Whether any recent trips or payments may have triggered a review

Gather evidence;

• Save screenshots showing the ban message, login error, and any relevant trip or payment records.

• Keep your registered phone number, account details, and previous support conversations.

Contact DiDi support;

• Request:
– A clear written explanation for the ban
– A formal review of your passenger account
– Restoration of access if the restriction was applied incorrectly
– Help resolving any outstanding payments or trip issues

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.