Desigual sent me an incomplete order, how can I get a refund?

If Desigual has sent you an order with missing items, you can request a refund for the corresponding amount.

Possible causes of the error:
– Lack of stock when preparing the order
– A logistics mistake during packaging
– Items being shipped separately without clear notice

Gather the following:
– Order number and invoice
– Photos of the package received and its contents
– A screenshot of the delivery note or list of shipped items

Steps to request a refund:
– Log in to your account on desigual.com and go to “My Orders”
– Use the contact form or email [email protected]

– Explain the issue and attach photos as proof
– If you don’t receive a response, follow up on your claim and keep a copy

Remember, you’re not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your own story.