I bought from Cupshe and my order never arrived. How can I request a refund?

If a Cupshe order never arrives, the most effective approach is to gather evidence and file a claim through the correct channels. Here is a useful and complete procedure without exceeding the limit:

• Check the tracking information from your confirmation email or your Cupshe account. Take screenshots of the status (no movement, no record, or “delivered” without proof).

• Confirm the address you entered in the order and keep evidence showing it was entered correctly.

• Contact support in writing by emailing [email protected] with the subject “Order Not Received – Refund Request.” Include your order number, date, screenshots, and a brief explanation.

• If you paid with PayPal, open a dispute under “Item not received” if Cupshe does not reply within 3–5 days.

• If you paid by card, ask your bank for a chargeback and provide the evidence.

If you have experienced something similar, share it or file a complaint on Xolvie so other users can benefit from your experience.