I used a promo code on Cotton On’s website, but it didn’t apply the discount at checkout. How can I resolve it?

If your Cotton On coupon code did not work at checkout, double-check the code. Make that it was input accurately, with no typos or unnecessary spaces, and that the capitalization is correct, as some codes are case-sensitive.

Next, check the promo code's eligibility. Examine the terms and conditions to see if there are any specific restrictions, such as minimum purchase quantities or limited categories to which the coupon applies.

If everything appears to be in order, but the discount is still not being applied, please contact Cotton On customer care. Explain the problem carefully, including your order number, and request help resolving the promo code issue.

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