I purchased a Corsair H45 liquid cooler from itopya.com, but I experienced a serious issue when it leaked onto my computer. After sending it for service, it was returned, but I then faced another problem – my computer kept restarting due to cooling issues. I sent the cooler back to Penta for service, and they confirmed the problem.
However, instead of providing a proper solution, Penta is offering to refund the original purchase price from 2021, which is far below today’s market value. Alternatively, they are trying to sell me a replacement for ₺3500 or at an even higher price of $112 + VAT, which doesn’t resolve the issue. After extensive email exchanges, they agreed to a replacement but claimed it was out of stock with no information on restocking.
I am requesting an immediate resolution, either through the shipment of a higher model or a suitable replacement. It’s unreasonable to leave me waiting for an unknown stock date without a clear solution. Please resolve this issue as soon as possible!
In July 2022, I purchased a Corsair liquid cooler as part of a custom-built desktop PC from Itopya.com. Recently, the cooler stopped working, and I checked the product box, which clearly states that it comes with a 3-year warranty. However, when I contacted Itopya customer service, they refused to ...
I bought Corsair HS80 headphones from sinerji.gen.tr seven months ago (on 11/2023). Even though I only used them for about 2 to 3 hours a day, the ear pads fell apart on their own. I contacted Sinerji, and they asked me to reach out to Penta Teknoloji. I explained my issue to Penta and sent them the...
I paid ₺4715 for the routine maintenance of my Vaillant Eco Tec Pro boiler. After the maintenance, I started experiencing issues with water leaking from the flue. I contacted the service again to report the problem, but not only did they fail to fix the issue they caused, they also demanded an addit...
On October 21st, 2020, my Dyson Pure Humidify + Cool™ humidifier air purification fan, purchased from the website www.dyson.com.tr, malfunctioned after rarely being used for three and a half years. While the water tank was properly installed and filled, the device suddenly displayed a warning to in...
Hello, I purchased an Epson L4266 printer from Vatan Bilgisayar, and on the first day of setup, it started showing errors in color printing. It only prints in red and leaks ink. I returned the product to Vatan's customer service. After 3 weeks, they informed me that the product was ready and had no ...
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